In this year's event, practices that companies use to invest in customer service emerged.
These practices are proven on a daily basis with various projects that gain their customers’ loyalty and use data which the companies collect, in a way that serves their customers’ needs and interests.
In practice, this year, Lidl Cyprus has proven that it places its customers at the centre of its strategic priorities, seeking their maximum satisfaction.
Specifically, Lidl Cyprus won the following awards in this year's Cyprus Customer Excellence Awards:
Gold for Productive services at cash out in the Best Customer Service Training category
Bronze for the new job position Freshness Expert in the Best Customer Service Training category as well as
Silver for Quail Digital Wireless Intercom for employees in the Best Use of Technologies in Customer Service category
It was also rewarded for its Lidl Plus application which is, not only ‘by name’ but also in essence, a reward program, as it rewards its holders on a weekly basis.
The app won three awards:
Gold for Best Achievement in Retail
Silver in the Best Use of Rewards & Incentives category and
Silver for Best Customer Loyalty & Engagement Initiative
Lidl Cyprus reaffirms once again that its priority remains on focusing on innovation and evolving as well as applying best practices in all aspects of its daily business, on the road to a better tomorrow.